Three branches: Ottawa, Mississauga and London
Protech supplies, installs and services commercial overhead doors across Ottawa from 46 Grenfell Crescent Unit A in Nepean: insulated and uninsulated sectional doors for service bays, warehouses, workshops and fire halls, and rolling steel doors and grilles. The commercial doors page sets sectional against rolling steel and explains why the spring is sized to the traffic.
In Ottawa the cold is the second specification after the traffic, and on a heated bay it is often the first.
Environment Canada's 1991 to 2020 normals for the Ottawa airport count 15.6 days a year below minus 20 and 11.2 with a wind chill under minus 30. A bay heated so people can work in it loses heat two ways on those days: through the door while it is shut, and through the opening while it is up.
An insulated sectional door seals against its jambs, its header and the floor, and on a heated bay it is the usual answer. A rolling steel curtain seals less well at the guides and the coil even with insulated slats.
It earns its place where there is no headroom for tracks or the opening is very wide, and there the seals at the guides and the hood are worth specifying as carefully as the curtain.
The opening loses more than the panel. A door that stands open for a delivery lets the bay's air out in one go, and on a busy door the operator's speed and the habits of the people using it matter more to the heating bill than the R-value printed on the section.
That is the case for an operator with a timer to close, and for a door that is closed between trucks rather than left up for the morning.
Snow is ploughed off a commercial lot into banks, and the bank nearest the building often ends up against the door. Meltwater from it freezes the bottom seal of a sectional door or the bottom bar of a rolling one to the slab overnight.
The first cycle of the morning then pulls against it: a sectional door bends its bottom section or tears the bracket, and a rolling door pulls its bottom bar out of the curtain. Keep the plough's windrow away from the door and its tracks, and have somebody watch the first cycle on a frozen morning.
A reversing safety edge along the bottom of the door has to compress to signal, and packed ice stops it compressing. Check it is clear when the bottom seal is freed.
Commercial doors in the towns around Ottawa are the same products on smaller buildings: the municipal garage, the farm equipment dealer, the service bay behind a main street. The branch covers them from Nepean, garage doors in Kemptville to the south and garage door repair in Carleton Place to the west among them.
Outside the City of Ottawa the permit for a new opening comes from that municipality, so ask its building department before a door is ordered for a widened opening.
The opening width and height, the headroom above it and the room at each side, whether the bay is heated, how many times a day the door runs, and what drives through it. From those the door type, the insulation, the spring pack and the track follow, and the operator is chosen with the door rather than after it: commercial openers in Ottawa covers that half.
A new or widened opening in a commercial wall is structural work, and it goes through the City's building permit process before a door is ordered. Call (613) 845-9950 at any hour for a door that is down in the middle of a shift, or email info@protechgarage.ca with the opening for a quote.
A commercial door job follows a set sequence so the finished door fits the opening, the cycle count, and the weather.
Call or email with two numbers: the width and height of the opening, and the door's average daily cycles. A technician visits to measure the opening, the headroom, the sideroom, and the backroom, and to confirm the track layout. The measure and the cycle count build the quote. Once the quote is accepted, the door is ordered to those measurements.
When the door arrives, the branch books a fitting visit. A team removes the old door, mounts the new tracks and hardware, hangs the sections, and sizes the springs to the door's weight. The door is cycled and the door's balance is tested before the team leaves.
The City of Ottawa's building permit page states that replacing an existing commercial door with one the same size typically does not require a permit. A new opening or an opening that is being widened is a question for the City's building code team.
Everything we do in Ottawa · Commercial garage doors: what the job involves
The same range from every branch. What changes between them is who drives out, and on which number.
G-5000
The standard bay door: polyurethane injected between two steel skins, a grooved face, one and three quarter inches thick. Thinner and thicker builds exist at R-12 and R-18, and choosing between them is a question about whether the building is heated.
G-4400
An aluminium frame glazed across the whole face, for a showroom or a service bay the street should be able to see into. It is not insulated, and the glass is chosen per opening from more than twenty types, tempered or not.
Photographs are Garaga’s, the manufacturer whose doors we install. They show the models, not jobs we have completed. Colours shift on a screen, and headroom, backroom and the track decide which of these will physically fit an opening, so everything here is where a measurement starts.
Every one below has a page of its own, written the same way this one was.
Emergency garage door repair for a door stuck open, a snapped spring or cable, or a door off its track. What to do before the call, and what to leave alone.
Broken garage door springs? We replace torsion and extension springs safely and professionally to get your garage door working properly again.
Garage door sensor repair: the door starts down and reverses, or the opener light blinks. What the photo eyes are telling you, and when it is only alignment.
Garage door off track or not moving properly? Protech can safely realign the door, repair damaged tracks, replace rollers and get it running smoothly again.
Springs, cables, drums, rollers, hinges, brackets, seals and opener parts. What is on the truck, what is matched to the door, and what is not a DIY part.
A door that will not move, or stops halfway. The check order that tells you whether it is the opener, the springs, the track or ice, before anyone touches it.
Match the symptom to the cause: a bang and a heavy door, a crooked door, a door that reverses, an opener that hums. Then go to the page that covers that fault.
Steel, aluminium and glass, wood and composite garage doors from Garaga, Amarr and Stanley. What the material, the layers and the insulation actually change.
Headroom, backroom and track type decide which doors will fit an opening. What an installation involves, and why the springs are sized to the new door.
Answered for Ottawa, on the number this branch answers.
On a sectional door a single damaged section can be replaced, as long as the model is still made and the rest of the door is sound. Photograph the label on the inside of the end stile and the damage. On a rolling door, damaged slats are cut out and new ones fed into the curtain.
A door hit more than once in the same place is telling you something about the opening: a bollard or a guard may cost less than the next section.
Commercial sectional doors are made well past those widths, with heavier struts and track so the sections stay stiff across the span. What decides whether one fits is the headroom and the side room at the opening, so measure those along with the width and height. Where the headroom is short, a low-headroom track or a rolling door is the alternative.
An insulated sectional or rolling steel door with thermal breaks and a high R-value works for a heated bay. The door seals along the jambs and header stop warm air leaking out. A bottom bar with a bottom seal keeps frost from creeping under the door. The technician checks the opening's headroom and sideroom to fit the tracks and hardware that hold the insulation tight against the opening.
Replacing a commercial door with one the same size usually does not need a permit. The City of Ottawa's building permit page covers the same-size rule. A new opening or an opening that is being widened is a question for the City.
Clear the plough's windrow away from the door and its tracks as soon as the plow passes. A shovel or snow blower along the door line keeps the seal from freezing to the pavement. On a frozen morning, have somebody watch the first cycle. Check that the reversing safety edge is clear; packed ice stops it from compressing, so the door may not reverse.
The page's section on snow at the bottom of the door explains why a frozen seal tears. A quick clear after the plow leaves prevents that damage.
Yes. The Ottawa line (613) 845-9950 is answered 24 hours. A door that fails outside business hours is a call the branch handles the same way as a daytime call. The technician asks for the opening size and the problem, then books a same-day repair. The truck leaves with springs, cables, rollers, hinges, drums, and opener gear kits already on board.
A new door's quote is built on the daily cycle count, and the spring pack is chosen for that number of cycles. When the door is serviced, the technician checks the springs, cables, rollers, hinges, and tests the door's balance, looking for wear that matches the door's actual use. Replacing a worn part before it fails keeps the door running through Ottawa's winter.
Call (613) 845-9950 at any hour, or email info@protechgarage.ca for a new-door quote with no rush.
