This page describes what this website does with information. It is written from what the site actually contains rather than from a template. The enquiry form and the chat both link here as their privacy policy.
What this site collects
What you choose to send through the enquiry form or the chat, and nothing else. Both are run for Protech Garage Doors by Velogics, the company that built this site, and both load from app.velogics.ai.
The enquiry form
The form is on the contact page and the home page. It asks for your first name and, if you want to give them, your last name, a mobile number, an email address and a description of what you need. You choose whether the reply comes by email or by text message, and you tick a box agreeing to be contacted that way about your enquiry.
Along with what you type, the form records the page you sent it from, the site that linked you there, and any campaign tags in that link, such as the ones an online advert adds. That is how the business can tell which page or advert an enquiry came from.
The chat
A chat button sits in the corner of every page. It opens an AI assistant, not a person. The chat window loads from app.velogics.ai once you use the page or have been on it for a few seconds.
How what you send is used
What you send through the form or the chat is stored, and it is processed by Protech Garage Doors and its service providers, including Velogics and AI services, to respond to you.
Replies, and how to stop them
If you chose email, you can unsubscribe at any time by replying to one of the emails. If you chose text messages, reply STOP to any of them. Your carrier may charge its usual message and data rates.
Questions about your information
To ask what is held from your enquiry or chat, or to ask for it to be corrected or deleted, email info@protechgarage.ca.
Everything else
There is no account, no login and no newsletter. The cookies this site uses, and how to change your choice, are listed under "Cookies and your choices" below. The form and the chat run inside frames from app.velogics.ai, so anything they keep in your browser belongs to that address and not to this site.
What loads from somewhere else
Each of the following is served by a third party, and each is named because your browser contacts it directly.
The enquiry form and the chat, described above, load from Velogics at app.velogics.ai.
A Google map appears on the branch pages and on the contact page. It loads from Google, and Google will know your browser requested it, in the same way it would if you opened a map in a new tab.
A video appears on the home page. Nothing is requested from YouTube until you press play: until then the still and the play button are served from this site. If you press play, the player loads from youtube-nocookie.com.
Calls and emails
If you allow analytics, Google Analytics runs on every page and counts visits: which pages are opened, roughly where in the world the browser is, and whether a phone link, an email link or the enquiry form was used. It sets its own cookies to tell a returning browser from a new one. It is set up not to share anything with Google for advertising, and nothing it collects identifies you by name. Nothing typed into the form or the chat is sent to it.
A phone call or an email goes straight to Protech Garage Doors and does not pass through this website.
Changes
Last updated on 16 September 2026, when the cookie choices were added. This page changes when what the site does changes.
Cookies and analytics
We use Google Analytics to count visits and see which pages are used. It sets its own cookies (_ga and _ga_<ID>) and records the pages you view, your approximate location and your device and browser. It never receives your name, email address, phone number or the contents of your messages, and we do not use it for advertising. Google processes this information on servers in the United States.
We also use Microsoft Clarity to see how people use the site: where they click, how far they scroll, and where they get stuck. It records a playback of the mouse movement and clicks in a visit, and it sets its own cookies to recognise a returning visit.All text is maskedbefore it leaves your browser, so anything you type into a form — your name, phone number, email address or message — is never recorded and never visible to us in a playback. Microsoft processes this information on its own servers; see the Microsoft Privacy Statement and Clarity’s documentation.
You can switch it off for every site you visit using your browser’s own controls, or by installing Google’s Analytics opt-out add-on.
Talk to Protech Garage Doors today
Call (613) 845-9950 at any hour, or email info@protechgarage.ca for a new-door quote with no rush.